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Tips not calculated and Rounded Cash (for VISA)
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 Posted: Mon Nov 25th, 2019 06:28 am
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strangelittlun
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Hello,

We've recently updated to a new version (4.2.1.1921) and noticed two things that I'm not sure how to fix.

Tips not calculated properly & Rounding Cash issue

I did two different methods. (1) paying with Credit card, and (2) paying with rounded cash.
In both of these examples, the bill came up to $2.26, and $3.00 was paid, with $0.74 as "tip".

(1) when the credit card was used as payment (see attached till close summary on the right). it shows that the "Payment" was $3.00 with change of $(0.74). With till total as $202.26, and no tips under tip summary. Also, if you look at the total payments by type, the "tips" is show above cash with a blank line

(2) when cash was paid (see attached til close summary report on the left). It is correctly showing the payment, of $3 cash paid, and tips owed of $0.74. However, previously, This would have included in our "cash" total, and if there were any rounding, it would show up under "rounding cash". However, now, we would not be able to tell what the rounded variance is.

Any help is appreciated!

Thanks,

Leanne

Attached Image (viewed 32 times):

IMG_20191125_012138.jpg



 Posted: Mon Nov 25th, 2019 03:10 pm
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garyt
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Please update to version 4.2.3 and  then run the test again.  There have been many changes made in this area since version 4.2.1



 Posted: Mon Nov 25th, 2019 05:37 pm
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strangelittlun
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Hello Gary,

Would you be able to guide me in how I can obtain the install for 4.2.3? I've tried submitting my information for the current version of Point of Success Special Edition, but when i go to install, it's still telling me that the version being installed is 4.2.1.1921.

Thanks,

Leanne


Update: I was able to get the latest version by contacting Help desk. Thank you for your help!

Last edited on Mon Nov 25th, 2019 07:36 pm by strangelittlun



 Posted: Mon Nov 25th, 2019 08:42 pm
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strangelittlun
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garyt wrote:
Please update to version 4.2.3 and  then run the test again.  There have been many changes made in this area since version 4.2.1



Hello, I've installed 4.2.3.1931 and ran the test again and it looks like the same thing is happening.

This time, the bill is $2.26 with $0.25 tips

(1) payment via credit card is still not showing the tips in the tips summary section

(2) payment via cash, is correct, but it's still separating our Beginning cash total of $200 and all the rounded cash payments.

Please see attached.

Attached Image (viewed 18 times):

Test 2 Nov 25, 2019.jpeg



 Posted: Tue Nov 26th, 2019 03:32 pm
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garyt
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You'll need to call support so we can retrieve your data and know which templates are in use as well and as the edition you are using.
We will test to see why your results are coming out so differently.



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