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Customer Receipts
 Moderated by: garyt
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 Posted: Fri Jan 11th, 2019 08:42 pm
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Joined: Sun Sep 30th, 2007
Posts: 138

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Don't know what we checked or turned on but every time we run a credit card we also get a customer receipt? Where do we go to turn the customer receipt off?

 Posted: Fri Jan 11th, 2019 09:42 pm
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Joined: Fri Aug 6th, 2010
Location: Mesa, Arizona USA
Posts: 1712

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Look at the title of the receipt.  Tickets print at specific times:
  • The credit card receipt will print when a credit card is approved.
  • The customer receipt will print when a payment is made.
  • Prep tickets print when an order has completed regardless of payment.
There is no setting that will change the behavior of these settings except that a customer receipt can be suppressed by checking a box located at Office Manager>Tools>Select Printing Templates.  Once checked, the only way to print a customer receipt is from View Tickets.
You can also remove the template entirely which will have the result of never printing that function.
You are welcome to call our support department or a dealer for further assistance.

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