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epson tm88v printer problems?
 Moderated by: Jeff Ward, garyt
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 Posted: Thu Jul 7th, 2011 09:53 pm
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beers
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I upgraded from tm88II to the tm88v  the printer works fine but cant not get the cash drawer to open up it worked fine before i chnaged printers isnt  the code 27-112-48-55-121?  any help why cash drawer doesnt open?



 Posted: Thu Jul 7th, 2011 10:09 pm
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garyt
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Try testing the cash drawer manually.  Go to:
  • Order Entry
  • Manager
  • Workstation Setup
  • Cash Drawer
Choose a code and click on TEST. (Be sure to try all codes until you find one that works.)  If the drawer opens then the problem is that you didn't open a till or have a permission setting that might need to be changed.

IF the drawer still does not open when clicking TEST, then check the printer to make sure it is printing a Windows test page.  If the printer won't print a test page, the cash drawer won't work either.  You will need to call the printer manufacturer for help setting up the printer.

IF the printer prints a test page, then check the cabling making sure the cash drawer is plugged into the printer.



 Posted: Thu Jul 7th, 2011 10:14 pm
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beers
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printer works fine it prints orders etc test page.   i tried allthe codes for cash draw it not opening.  i checked the cable it worked fine with the tm88iii.  sighs why  i figured maybe it a diffrent code or something?



 Posted: Thu Jul 7th, 2011 10:38 pm
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garyt
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Did you install the correct driver for the printer?  If none of the test codes work with the new printer, but one did work with the old printer; then try reinstalling the correct printer driver.  There might be a slight difference between the driver for each model printer and the slight difference might be how the cash drawer operates.

You can download the correct driver from EPSON EXPERT.



 Posted: Thu Jul 7th, 2011 10:52 pm
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beers
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problem is with pos itself i need help. test the draw in the epson utlity draw opens just will not open in p.o.s i used all the test code provided.  when i tested out the 2 pin draw it opened  and the 5 pin did not in the epson t88v ultity now where do i go from here?



 Posted: Thu Jul 7th, 2011 11:23 pm
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garyt
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We've covered all the basics. You have either overlooked something or have something odd going on. Point of Success will kick the drawer when a payment is made if  the drawer opens when the TEST button is pressed and if a till is open.

At this point, call support.


Please make sure the RECEIPT PRINTER is the correct one selected in the Workstation Setup under General>Printers>Receipt.  If the incorrect printer is selected or NONE appears then our program will not open the cash drawer, but the printer driver will open the cash drawer.





 Posted: Sun Jul 10th, 2011 02:30 am
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pizzamanjeff
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Buy SNBC BTP2002np best printers!!



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